IP : 18.216.156.226Hostname : host45.registrar-servers.comKernel : Linux host45.registrar-servers.com 4.18.0-513.18.1.lve.2.el8.x86_64 #1 SMP Sat Mar 30 15:36:11 UTC 2024 x86_64Disable Function : None :) OS : Linux
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softaculous/
geeklog/
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blesta/
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easyp/
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october/
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hesk/
hesk.sql/
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INSERT INTO `[[dbprefix]]mail` VALUES (1, 9999, 1, 'Hesk quick start guide', '</p><div style="text-align:justify; padding-left: 10px; padding-right: 10px;">\r\n\r\n<h2 style="padding-left:0px">Welcome to Hesk, an excellent tool for improving your customer support!</h2>\r\n\r\n<h3>Below is a short guide to help you get started.</h3>\r\n\r\n<div class="main__content notice-flash ">\r\n<div class="notification orange">\r\nAn up-to-date and expanded guide is available at <a href="https://www.hesk.com/knowledgebase/?article=109" target="_blank">Hesk online Quick Start Guide</a>.</div>\r\n</div>\r\n\r\n \r\n\r\n<h3>» Step #1: Set up your profile</h3>\r\n\r\n<ol>\r\n<li>go to <a href="profile.php">Profile</a>,</li>\r\n<li>set your name and email address.</li>\r\n</ol>\r\n\r\n \r\n\r\n<h3>» Step #2: Configure Hesk</h3>\r\n\r\n<ol>\r\n<li>go to <a href="admin_settings_general.php">Settings</a>,</li>\r\n<li>for a quick start, modify these settings on the "General" tab:<br><br>\r\n<b>Website title</b> - enter the title of your main website (not your help desk),<br>\r\n<b>Website URL</b> - enter the URL of your main website,<br>\r\n<b>Webmaster email</b> - enter an alternative email address people can contact in case your Hesk database is down<br> \r\n</li>\r\n<li>you can come back to the settings page later and explore all the options. To view details about a setting, click the [?]</li>\r\n</ol>\r\n\r\n \r\n\r\n<h3>» Step #3: Add support categories</h3>\r\n\r\n<p>Go to <a href="manage_categories.php">Categories</a> to add support ticket categories.</p>\r\n<p>You cannot delete the default category, but you can rename it.</p>\r\n\r\n \r\n\r\n<h3>» Step #4: Add your support team members</h3>\r\n\r\n<p>Go to <a href="manage_users.php">Team</a> to create new support staff accounts.</p>\r\n<p>You can use two user types in Hesk:</p>\r\n<ul>\r\n<li><b>Administrators</b> who have full access to all Hesk features</li>\r\n<li><b>Staff</b> who you can restrict access to categories and features</li>\r\n</ul>\r\n\r\n \r\n\r\n<h3>» Step #5: Useful tools</h3>\r\n\r\n<p>You can do a lot in the <a href="banned_emails.php">Tools</a> section, for example:</p>\r\n<ul>\r\n<li>create custom ticket statuses,</li>\r\n<li>add custom input fields to the "Submit a ticket" form,</li>\r\n<li>make public announcements (Service messages),</li>\r\n<li>modify email templates,</li>\r\n<li>ban disruptive customers,</li>\r\n<li>and more.</li>\r\n</ul>\r\n\r\n \r\n\r\n<h3>» Step #6: Create a Knowledgebase</h3>\r\n\r\n<p>A Knowledgebase is a collection of articles, guides, and answers to frequently asked questions, usually organized in multiple categories.</p>\r\n<p>A clear and comprehensive knowledgebase can drastically reduce the number of support tickets you receive, thereby saving you significant time and effort in the long run.</p>\r\n<p>Go to <a href="manage_knowledgebase.php">Knowledgebase</a> to create categories and write articles for your knowledgebase.</p>\r\n\r\n \r\n\r\n<h3>» Step #7: Don''t repeat yourself</h3>\r\n\r\n<p>Sometimes several support tickets address the same issues - allowing you to use pre-written ("canned") responses.</p>\r\n<p>To compose canned responses, go to the <a href="manage_canned.php">Templates > Responses</a> page.</p>\r\n<p>Similarly, you can create <a href="manage_ticket_templates.php">Templates > Tickets</a> if your staff will be submitting support tickets on the client''s behalf, for example, from telephone conversations.</p>\r\n\r\n \r\n\r\n<h3>» Step #8: Secure your help desk</h3>\r\n\r\n<p>Make sure your help desk is as secure as possible by going through the <a href="https://www.hesk.com/knowledgebase/?article=82">Hesk security checklist</a>.</p>\r\n\r\n \r\n\r\n<h3>» Step #9: Stay updated</h3>\r\n\r\n<p>Hesk regularly receives improvements and bug fixes; make sure you know about them!</p>\r\n<ul>\r\n<li>for fast notifications, <a href="https://x.com/HESKdotCOM" rel="nofollow">follow Hesk on <b>X</b></a></li>\r\n<li>for email notifications, subscribe to our low-volume, zero-spam <a href="https://www.hesk.com/newsletter.php">newsletter</a></li>\r\n</ul>\r\n\r\n \r\n\r\n<h3>» Step #10: Look professional</h3>\r\n\r\n<p><a href="https://www.hesk.com/get/hesk3-license">Remove "Powered by" links</a> to support Hesk development and make it look more professional.</p>\r\n\r\n \r\n\r\n<h3>» Step #11: Too much hassle? Switch to Hesk Cloud for the ultimate experience</h3>\r\n\r\n<p>Experience the best of Hesk by moving your help desk into the Hesk Cloud:</p>\r\n<ul>\r\n<li>exclusive advanced modules,</li>\r\n<li>automated updates,</li>\r\n<li>free migration of your existing Hesk tickets and settings,</li>\r\n<li>we take care of maintenance, server setup and optimization, backups, and more!</li>\r\n</ul>\r\n\r\n<p> <br><a href="https://www.hesk.com/get/hesk3-cloud" class="btn btn--blue-border" style="text-decoration:none">Click here to learn more about Hesk Cloud</a></p>\r\n\r\n<p> </p>\r\n\r\n<p> </p>\r\n\r\n<p>Again, welcome to Hesk, and enjoy using it!</p>\r\n\r\n<p>Klemen Stirn<br>\r\nFounder<br>\r\n<a href="https://www.hesk.com">https://www.hesk.com</a></p>\r\n\r\n<p> </p>\r\n\r\n</div><p>', '[[regtime]]', '0', 9999);
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